Media and Crisis Management
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Crisis Management Articles

Get the Right Consultant – Case Study

Posted on: July 28th, 2012

Crisis Management: Get the Right Consultant – Case Study : Crisis communications Former U.S. Representative Gary Condit’s handling of his relationship with missing intern Chandra Levy was a nadir for public relations and crisis management, and, some say, human decency. “Unprecedented political meltdown” was a common description of his media performance at the time. Even though years have […]

Get Media Training But Know What You’re Getting

Posted on: July 28th, 2012

Crisis Management: Get Media Training But Know What You’re Getting: Crisis communications More executives than ever get media training and more PR firms offer it. Good. It should be mandatory for those in business. Don’t say your company is too small, too out-of-the-way, too poor, or, especially, that you will never talk to a reporter until the […]

GAO – Schools (and businesses) not ready for emergency

Posted on: July 28th, 2012

Crisis Management: GAO – Schools (and businesses) not ready for emergency: Crisis planning from archives This is mostly about schools but it absolutely applies to business. The Government Accountability Office, the congressional watchdog group, says many public schools have not adequately planned for crises.  It’s not that schools have failed to plan; it’s the way they have gone about […]

From ridicule to readiness – Learning From Intel’s 1990’s crisis turnaround

Posted on: July 28th, 2012

Crisis Management: From ridicule to readiness – Learning From Intel’s 1990’s crisis turnaround: Crisis planning In the mid 1990’s computer colossus Intel’s name was mud. Criticism of the chip-making giant compelled the company to buy full-page newspaper ads saying, “We at Intel wish to sincerely apologize for our handling of the recently publicized Pentium processor flaw.” Intel […]

Forget Notifying Stakeholders At Your peril

Posted on: July 28th, 2012

Crisis Management: Forget Notifying Stakeholders At Your peril: Crisis Communications Two people kidnapped and robbed a student after a high school basketball game.  The teenager escaped unharmed and police later tracked down two suspects.  Unfortunately, the school principal did not learn about the crime from police. A student told him.  The chief apologized for the miscommunication.  This […]

Food Fraud Culprits Ought to Get Slammed by the Law

Posted on: July 28th, 2012

Crisis Management: Food Fraud Culprits Ought to Get Slammed by the Law: Crisis Response There ought to be a law! The finger found by a customer in a bowl of Wendy’s chili in San Jose, CA, in 2006 was a setup. Complainant Anna Ayala dropped her lawsuit against the franchise owner after police and health officials grilled […]

Follow The Reassurance Principle Out Of A Crisis

Posted on: July 28th, 2012

Crisis Management: Follow The Reassurance Principle Out Of A Crisis: Crisis response When a crisis or emergency threatens your reputation and you want to know whether your rescue plans are sound, ask yourself this question. “Will my actions and words reassure those who depend upon me?” (“We are concerned,” “we are taking control,” “we are fixing the problem,” “we are meeting […]

Fix it, don’t fight with reporters

Posted on: July 28th, 2012

Crisis Management: Fix it, don’t fight with reporters: Crisis response/Understanding the media When a federal appeals court ruling overturned Food Lion’s multi-million dollar verdict against ABC in the 1990’s it provided one more reason to follow this crisis management maxim: “When trouble puts your reputation in peril, don’t fight with reporters, fix your problem.” Food Lion’s initial win […]

Fired employees – treat it like a family death

Posted on: July 28th, 2012

Crisis Management: Fired employees – treat it like a family death: Crisis communications Once again it was my sad duty to help a client lay off a great many employees.  The plan was to prepare senior supervisors and managers to explain to workers how the ax would fall.  I was ready with message points and explanations when two senior […]

Fighting Back in PR – Sometimes it Works

Posted on: July 28th, 2012

Crisis Management: Fighting Back in PR – Sometimes it Works: Crisis Response Revenge feels good.  So said a study in the journal Science.  Brain scans indicate we feel satisfaction when we make others pay for not doing what we want. Furthermore, researchers theorize fear of revenge tends to discourage people from acting against the needs of society. With revenge […]