Media and Crisis Management
Media and Crisis Management Media and Crisis Management Media and Crisis Management Media and Crisis Management Media and Crisis Management

Crisis Management Articles

Embezzlement – How to Deal With It

Posted on: July 28th, 2012

Crisis Management: Embezzlement – How to Deal With It: Crisis Response So much to talk about! (From 2007). Embezzlement is the unpublicized scourge of business. Several clients and I have grappled with it publicly, but many more friends running small companies have suffered quietly after being ripped off by one of their own. They usually don’t recover […]

Duke Lacrosse: The University Got More Right Than Wrong

Posted on: July 28th, 2012

Crisis Management: Duke Lacrosse: The University Got More Right Than Wrong: Crisis response – from archives The 2006 rape case against three Duke University lacrosse players may have collapsed along with prosecutor Mike Nifong, but I believe accusations that the university mishandled the crisis are wrong. Yes, the university was astonishingly slow (see my article on this […]

Duke Lacrosse Crisis – How the City Protected its Reputation

Posted on: July 28th, 2012

Crisis Management: Duke Lacrosse Crisis – How the City Protected its Reputation: Crisis Response “There but for the grace of God go I” reads the Proverb; and I suspect that since the Duke University lacrosse controversy, countless leaders of schools, communities, teams, and institutions wondered what they would do in a similar reputation threatening situation. They need […]

Duke Lacrosse – Action, But Late

Posted on: July 28th, 2012

Crisis Management: Duke Lacrosse – Action, But Late: Crisis Response An alleged gang rape of an exotic dancer at a party has tainted the reputation of Duke University and particularly that of its national class lacrosse team that held the party. Any leader has to be asking, “Did Duke do its best to protect its reputation, and […]

Don’t Overreact In A Crisis

Posted on: July 28th, 2012

Crisis Management: Don’t Overreact In A Crisis: Crisis response “When trouble strikes, Don’t Overreact!” This is a tricky crisis management principle I have been reluctant to offer – in crisis coaching and  this column. I have decided to do so because it might occasionally help you. I have been wary because there is a danger that “Don’t […]

Don’t Let Your Company Be A Sitting Duck

Posted on: July 28th, 2012

Crisis Management: Don’t Let Your Company Be A Sitting Duck: Crisis planning As hard as it is to believe, if your company prepares for a public fiasco it might actually avoid it! Indeed, your very preparation could neutralize media interest. I have now watched this happen repeatedly with clients. Furthermore, even if you don’t escape public attention […]

Don’t Overlook Stakeholders in a Crisis

Posted on: July 28th, 2012

Crisis Management: Don’t Overlook Stakeholders in a Crisis: Crisis communications Wow! What a week. As I write this, three clients are each emerging successfully from a crisis in the public eye. Three different crises in seven days! In two of them, managers successfully implemented a crisis principle that you might overlook while dodging the “bullets” whizzing by […]

Do Something!

Posted on: July 28th, 2012

Crisis Management: Do Something! : Crisis Response – From the archives Three signal moments following Hurricane Katrina lingered: 1) On the often pro-administration Fox News Channel the hyperbolic Geraldo Rivera struck an authentic chord by holding a 15-month old baby still stranded 5 nights in New Orleans after the storm and cried, “I got a baby… there are […]

Delivering Bad News At Banks And Keeping Customers

Posted on: July 28th, 2012

Crisis Management: Delivering Bad News At Banks And Keeping Customers: Crisis communications (Thanks to Alison Tavik, formerly of the Maryland Bankers Association, for help with this.) So what do you do with bad economic news – especially if you’re a bank? Before I pass along advice to help banks, as I write this, banks that received taxpayer […]

Deliver Bad News Fast to the Right Audience

Posted on: July 28th, 2012

Crisis Management: Deliver Bad News Fast to the Right Audience: Crisis communications Remember the scene in The Godfather when mob lawyer Tom Hagen tries to persuade movie mogul Jack Woltz to put Don Corleone’s godson in an upcoming war film in exchange for Corleone’s “undying friendship?” Woltz screams he will not be intimidated and orders Hagen to […]