Crisis Management: Netflix – 6 things it showed us not to do: Crisis prevention Thank you Netflix for reminding us business folk how easy it is to wreck our reputations, market capitalization, and chase away hard-won customers. Let’s see, if we follow your example, all we need to do is 1) dramatically jack up prices with little […]
Crisis Management: Need A Crisis Plan? Here’s What To Do: Crisis planning Would your hard won reputation be on the line in the following scenario? You manage a service company with 85 employees and are on an early flight to an out of state meeting. Meanwhile, back at your office, your staff is on the spot. CNN […]
Crisis Management: Murdoch – Will he survive?: Crisis response (Written in 2011) Old saying: lie down with dogs and you get fleas. And fleas, like crises, can be devilishly hard to get rid of. Faced with the monumental phone hacking scandal in Britain, News Corp. Chairman and CEO Rupert Murdoch called every play in the crisis PR playbook: […]
Crisis Management: Murdoch – 5 reasons his actions aren’t working: Crisis response – from archives Faced with a phone hacking scandal of monumental scale in Britain, News Corp. Chairman and CEO Rupert Murdoch is calling every play in the crisis PR playbook. It’s not working, so far. As of this writing, Murdoch has 1) closed the offending tabloid News […]
Crisis Management: Miracle on the Hudson – Lightning Speed the Crisis Norm: Crisis communications If your organization gets into public trouble are you ready to react quickly: I mean really fast? News is rocketing into our world at a pace that makes a response considered groundbreakingly swift just18 months earlier look like the needed norm. In January 2008, […]
Crisis Management: Mine Explosion – Crisis Communication Lessons: From archives There was plenty of pain to go around after the West Virginia coal mine explosion in early 2006: 1) grieving families of the 12 dead miners doubly cursed to lose a loved one after being cruelly misled to think all had survived; 2) mine company CEO Ben […]
Crisis Management: Michael and Janet Jackson – On needing someone to say no: From archives I am compelled by my work to look for patterns in events to see what they can teach us. Unlikely as it may seem, I see them in the infamous behaviors of Michael Jackson and sister Janet. Some background. While driving to […]
Crisis Management: Mel Gibson & Personal reputation management: Crisis Response – from the archives Actor Mel Gibson’s 2006 verbal attack on Jews while being arrested for drunken driving gave us a window into reputation rebuilding. His stumble let us examine options while reflecting on what we would have done if our business fat were in the fire. […]
Crisis Management: Media Training – Insurance in Your Hip Pocket: Crisis communications “You don’t know what you’ve got… until you lose it.” A common saying. “You don’t know what you need… until it’s too late.” A variation of that saying. Now let me suggest something to get before it’s too late. Media training. Media training – learning to prepare […]
Crisis Management: Media Training – Don’t Let it Screw Up Your Natural Communications Style: Crisis communications Every professional should get media coaching. Seriously. Even if you never talk to a reporter it will improve your communications to all audiences. Since just about every PR firm now provides this service be careful, as you are about to learn, whom you select. […]